CASA SERENA — Back to website

Privacy Policy

Last Updated: October 26, 2026

Information you provide

When you submit a booking request, the website asks for your name, email address, requested dates, guest count, stay type, optional company name, and any notes you choose to provide. The request may also include a pricing estimate and your acknowledgment of booking policies.

How information is used

Booking-request details are used to review availability, respond to your inquiry, prepare a quote, communicate reservation requirements, and, if approved, arrange the agreement and payment.

Service providers

We use website hosting and infrastructure services, including Cloudflare, and FormSubmit to receive booking inquiries by email. These providers may process information needed to provide their services. If a reservation proceeds, we may provide information about separate payment or agreement services used for that reservation.

Retention and security

Booking information is retained as reasonably needed to respond to inquiries, administer reservations, maintain business records, resolve disputes, and meet applicable legal obligations. Retention periods depend on the type of record and the purpose for which it is held. We take reasonable steps to limit access to booking information, but no online transmission or storage method can be guaranteed completely secure.

Cookies and technical information

When you visit the website, hosting and infrastructure providers may process technical information such as IP addresses, browser details, and request logs to operate and protect the site.

Signed agreements

If an agreement is required for a reservation, it may be exchanged separately from the website booking form. Agreement records are handled as private booking records, not as public website content.

Your privacy requests

You may email us to ask what booking information we hold about you, request a correction, or request deletion. We will review requests and respond as required by applicable law; some information may need to be retained for legal, accounting, or legitimate business purposes.

Contact

For privacy questions or requests, contact [email protected].

Policy updates

We may update this policy to reflect changes in our website, service providers, or legal requirements. The last-updated date above identifies the version displayed.